Published: March 2012
Authors: Vanessa Wilkes and Professor David Mullins
This research, undertaken by TSRC and commissioned by HACT, provides an up to date picture of the measurement tools being used by housing organisations to measure the social impact of community investment activities. It shows wide variation in the approaches used.
While there is general recognition of the importance of measuring impact, there are also concerns about cost, approach and potential duplication. The report will enable more sharing of evidence about different approaches to impact measurement and what works in terms of community investment.
The report is based on a telephone survey undertaken by Vanessa Wilkes. It maps the approaches being taken by more than 30 social landlords who have begun to use tools that enable them to assess the value of their community investment activities.
Key findings show that this is a complex area with no easy choices. Organisations that have developed in-house tools are generally less satisfied than those using external tools. But there are a wide variety of external tools in use, only one of which is specifically designed for the sector. Most organisations are not satisfied that the outcomes measures used adequately measure impact and are constantly revising them. There is a strong interest in measuring joint outcomes, for example where housing associations join with other agencies to invest in neighbourhood based initiatives, but very little existing practice.
15 March 2012. A shortened summary of the full report which highlights the main research findings of the commissioned TSRC report.
Key findings in a report commissioned by HACT highlights opportunities to improve understanding of social impact measurement among housing providers.