As a specialist provider, Vericon systems have spent time and energy investigating the social housing environment to understand actual needs. With this knowledge Vericon have created the Connect platform and Ecosystem specifically to support clients within the sector.
Vericon’s mantra is Monitor, Manage, and Maintain. With Connect and the Ecosystem they enable clients to carry out all three elements remotely reducing cost, person to person contact and carbon whilst improving efficiencies and remaining fully complaint.
The Ecosystem comprises of sensors that are deployed in the housing stock, system interfaces and tenant facing applications.
Connect is the core of the Ecosystem. It is a secure, scalable cloud-based platform where data from sensors is collated, interrogated and reviewed by machine learning algorithms.
Although the information can be viewed and reported on, by property or complete portfolio, at any time Connect has been designed to report by exception. This means that the Connect platform is intelligent enough to understand when an action is required and will notify you accordingly. Who needs to be told there is nothing wrong!
API integrations, along with scalability and security, is one of the building blocks to the Connect platform architecture so, when the time is right, alerts, notifications and preventative maintenance guidance can be pushed to your existing systems.
Airi is an automated help desk that uses SMS to communicate directly with the tenant. The Connect platform will integrate information from the sensors housed within a property and determine if a fault has or is likely to occur. Connects algorithms will then determine if this is something the tenant can manage, for instance resetting the boiler after the gas meter has been topped up. It will then send the appropriate message to the tenant depending upon their boiler type and associated tags. If the issue is more serious Airi can notify the tenant you are aware of the issue and an engineer will call them shortly, improving communications and tenant satisfactions statistics. Other than the automated elements of Airi the system can also be used, in conjunction with your existing systems, to keep the tenant updated, for instance, the engineer is on their way , freeing up the tenant to continue with normal activities instead of having to wait all afternoon for the engineer to arrive.