UK Housing Data Standards

HACT’s UK Housing Data Standards which is powered and developed by OSCRE, have been developed and supported by over 100 housing associations and software companies, including L&Q, Hyde, Riverside, Home Group, Yorkshire Housing and Housemark.

Since 2018, we have developed and launched four versions of the data standards, with the latest version, 3.4, covering resident feedback and customer complaints - it free to all users and can be Downloaded it here.  



The Building Safety Bill, which was recently taken to UK Parliament, has added to recommendations put forward in the both the Social Housing White Paper and Hackitt Review around Tenant Satisfaction Measures, compliance, accountability, and transparency in particular. This policy context reflects the importance increasingly placed on health and safety and the customer voice across the UK housing sector. 

The UK Housing Data Standards aim to support the housing sector to improve its data and overcome current challenges by increasing data governance, improving performance and streamlining regulatory reporting in social housing. Individually, housing providers can use the Standard to inform transformation programmes including in designing new processes and creating interfaces between systems, contractors, and customers.



Implementation and support 

Over 1000 organisations have downloaded the standards, while over 200 housing associations across the UK have told us they downloaded the standards in order to implement them into their business practices.

The adoption of the data standards will improve efficiencies both within individual housing associations, as well as across the sector, enabling innovation to be shared quickly and seamlessly without the need for reinvention. 

Read more about why Neil Tamplin, IT / Digital Delivery Manager at Valley to Coast, thinks data standards are important for the sector.

Contact Michael McLaughlin, HACT's Digital Lead, to discuss how we can support you in implementing the UK Housing Data Standards.



Version 3.5 - Get involved in the next innovation

It’s important that we listen and continually evolve to the changing needs of the sector which is why we are currently developing version 3.5 which covers new use cases focusing on:

  • environment
  • regulatory returns

The building safety and net zero carbon agendas have placed new data requirements on housing providers. We want to support the sector to build up a better understanding of what baseline and standard data, processes and tech is required to measure our sustainability, and what is required to improve this to net-zero standards. 

More precise reporting will also enable better comparisons, benchmarking and accurate risk ratings, improving operations and governance and we see the work in both forthcoming projects central to the sectors improvements in these areas.

In these project groups we will focus on building on the following; 

  • an opportunity to help shape a set of data standards that can improve efficiency around the way you gather, transfer and utilise data.
  • We have already been in consultation with the regulator, and both HACT and OSCRE are involved in the Golden Thread Initiative working group, and are working to support guidance showing the interoperability of the OSCRE standards (and in specific the UK Housing Data Standard sub set) to host the relevant building asset data.
  • After presentations and documented backing of Dame Judith Hackitt's Building Safety Industry Safety Steering Group (for the development handover standard), adding weight to a full UK wide sector led standard as a solution to challenges around inconsistent data. 
  • the process sees a range of UK wide organisations work together to identify how data is gathered and used around feedback and complaints, and where a standard could improve the process. It is a great opportunity to share and work with peers operating in the same space, and pool expertise and resource making it a far more efficient process.
  • all the existing UK Housing Data Standards remain free to download on the OSCRE website. Being part of the process means the project team can provide guidance on implementing new data standards within the organisation

We are aware that these standards may become even more fundamental to the governance of housing data once Golden Thread requirements are confirmed; and we want to tailor the data standards model around the use cases and challenges that you can help us to meet.

To find out more about this or become a funding partner for development, please contact Michael McLaughlin.



How do I get involved?

There are three ways you can get involved in the data standards movement:

  • Invest - you have the opportunity to invest and support the development of future versions looking at environment, ESG and regulatory returns, including a financial and resource commitment. This ensures that your voice is heard as the sector standards are developed;
  • Show your support – you can show your support the UK Housing Data Standards publicly, giving you access to the data standards movement that contains the brightest digital brains within the social housing sector, from both housing associations, ALMOs and tech companies;
  • Implement - our network of specialists and mentors can help you to implement the Data Standards including application of the technical and business practicalities of implementing the data standards across your business.

Data standards deliver business benefits

As L&Q recently said,

“We have been able to leverage our participation to shorten development cycles for our own change and transformation projects in the confidence that the underlying data model is comprehensive and flexible enough to support both current and future ways of working. This gives an unprecedented level of ‘future-proofing’. We are convinced that the standards are facilitating our drive to deliver housing and services better, faster and at a lower cost.”

    Download our UK Data Standards brochure here

    To start a conversation around investing, supporting or implementing the Data Standards, get in touch with Michael McLaughlin.