HACT’s UK Housing Data Standards are being developed and supported by over 50 leading housing associations and software companies, including L&Q, Hyde, Riverside, Home Group, Yorkshire Housing and Housemark.
We are about to start developing version 3.4, which covers resident feedback and customer complaints.
Resident feedback and complaints
Dame Judith Hackitt, Chair, Indudstry Safety Steering Group, has said in a letter to HACT that:
"We were pleased to hear that resident feedback will be a centrepiece for the next release of the UK Housing Data Standards. I was clear in my review that the people who matter most in all of this are residents - who must be safe and feel safe in their homes. We welcome seeing resident feedback front and centre of this work."
Implementation and adoption
Over 400 organisations have downloaded the standards, while over 180 housing associations have told us they downloaded the standards in order to implement them into their business practices.
The adoption of the data standards will improve efficiencies both within individual housing associations, as well as across the sector, enabling innovation to be shared quickly and seamlessly without the need for reinvention. Read more about why Neil Tamplin, IT / Digital Delivery Manager at Valley to Coast, thinks data standards are important for the sector.
Data standards are not new
Every service provided by a housing association will have already developed its own set of data standards. If a housing association wants to digitise this service, then it has to provide these unique data standards to a software developer so they can then create a bespoke software programme. And this then ties each housing association in to that specific software developer, along with all the associated costs, and risks, that entails.
If this housing association implements the UK Housing Data Standards, they can choose a software package off the shelf. Their costs will be reduced to an annual licence fee. And if they want to change software provider after a year or two years, they can.
“it is our firm conviction that this collaboration is not only good for the housing sector, but also delivers real value for the participants. We have been able to leverage our participation to shorten development cycles for our own change and transformation projects in the confidence that the underlying data model is comprehensive and flexible enough to support both current and future ways of working. This gives an unprecedented level of ‘future-proofing’. We are convinced that the standards are facilitating our drive to deliver housing and services better, faster and at a lower cost.”
There are three ways you can get involved in the data standards movement:
- invest and support the development of version 3.4, including a financial and resource commitment. This ensures that your voice is heard as the sector standards are developed;
- support the UK Housing Data Standards publicly, giving you access to the data standards movement that contains the brightest digital brains within the social housing sector, from both housing associations, ALMOs and tech companies;
- implement the UK Housing Data Standards, using our networks of specialists and mentors who will be able to talk you through the technical and business practicalities of implementing the data standards across your business.
Be part of the future of the UK housing data standard
Do you make every contact count?
Are your residents' voices being heard?
Our next data standard project will focus on complaints and resident feedback. Both are critical drivers for business improvement.
Be an organisation at the forefront of digital innovation.
So you can make every contact count.