Optimising resident feedback webinar

Our resident feedback framework was the subject of the webinar we hosted on 29 January 2021. 

Stage 1: why are you collecting resident feedback?

An interview with Fabio Micolli from Network Homes focusing on stage 1 of the resident feedback framework: why are you collecting resident feedback?

 

Stage 2: who are you collecting resident feedback from?

Billy Holt from HACT focuses on stage 2 of the resident feedback framework: who are you collecting feedback from?

 

Stage 3: how are you collecting feedback?

An interview with Matt Ballantine from RHP focusing on stage 3 of the resident feedback framework: how are you collecting feedback?

 

Stage 4: what metrics do you use?

An interview with Naomi Sweeting from Alliance Homes focusing on stage 4 of the resident feedback framework: what metrics do you use?

 

Stage 5: what are you doing with resident feedback?

An overview from Rob Wray from HACT focusing on stage 5 of the resident feedback framework: what are you doing with resident feedback?

 

Panel discussion: the resident feedback framework

With Naomi Sweeting (Alliance Homes), Matt Ballantine (RHP), Fabio Micolli (Network Homes) and Billy Holt (HACT), chaired by Rob Wray (HACT)

 

 

 

For further information about how you can work with HACT to evaluate or improve your resident feedback processes, please contact Billy Holt.