When a request for a repair came in, we logged the request on our computer, and hoped that the repair would be made. When I used to look at the customer satisfaction figures, however, we never seemed to be able to improve our repairs performance.
This won’t be that surprising to many people who, like me, have worked in social housing.
For those who couldn’t manage to make it through the snow, here’s a brief recap.
We started with a summary of the benefits of the data standards and the project road map, along with some background information about our partner, OSCRE, who have been instrumental in their development.
It has one main ambition - to improve the way peer performance measurement is carried out in the housing sector and make it relevant to the future needs of registered providers.
The partnership recognises that RPs are undergoing unprecedented change and facing new challenges. Boards and executive teams need to be on top of their game to fully understand the complexities of their business and implications of their decision making. They must also be able to prove the numbers stack up when the HCA comes calling.
The project, which paves the way for the adoption of a new, standardised data descriptions across the sector is poised to transform the way housing providers store, interpret and share data. It will enable more effective systems integration, more cost effective technology-led innovation, and better performance benchmarking. It also holds the potential for lower cost overheads associated with mergers, at a time of consolidation across the sector.
In order to really build the kind of momentum that will see housing providers placing large orders for connected devices and correspondingly changing business processes to support a radically data driven way of working, we expect to see a step up in the and scale of pilots and trial commencing this year. With much of the technology being produced now there is increasing evidence of its technical capability in its own right. What is missing is both experience of its deployment and evidence of its operational and technical capability beyond a few unit installs.