Articles tagged with - 'research'

Measuring the customer experience

“How we can better measure customer experience is a question the social housing sector has been asking for a long time,” said Rob Wray, Chief Innovation Officer at HACT. “This research project with Peabody and Network Homes aims to find an answer to that question at last, focusing on how customer feedback can be put to a more meaningful operational use.

Reviewing the impact of change

“The research we’ve started this month with Thirteen is a step forward in the reviews of business transformation processes,” explained Andrew van Doorn, Chief Executive of HACT. ”While most reviews of organisational change look primarily at the change on the business and its customers, this project will also focus on the current and future impact of Thirteen’s new operational model on the community as well.”

Subscribe to RSS - research