At HACT, we’ve seen the housing sector quickly mobilise, and adapt its way of working to support residents throughout these uncertain times. Day by day, and week by week, new challenges emerge, and social housing providers are having to respond quickly.
This is done across Thirteen’s services using different types of internal and external information and in a range of formats – for example, using written and verbal reports.
A current example of EBDM is the major research being carried out on our behalf by HACT - the ideas and innovation charity for the social housing sector.
“How we can better measure customer experience is a question the social housing sector has been asking for a long time,” said Rob Wray, Chief Innovation Officer at HACT. “This research project with Peabody and Network Homes aims to find an answer to that question at last, focusing on how customer feedback can be put to a more meaningful operational use.
“The research we’ve started this month with Thirteen is a step forward in the reviews of business transformation processes,” explained Andrew van Doorn, Chief Executive of HACT. ”While most reviews of organisational change look primarily at the change on the business and its customers, this project will also focus on the current and future impact of Thirteen’s new operational model on the community as well.”
The Hyde Group has a strong tradition of delivering social investment activities to support its core business objectives. We also have a solid track record of monitoring and evaluating these activities to ensure they create positive outcomes, both for our customers and for the wider business.