Articles tagged with - 'Resident satisfaction; HACT research; scoping study'

Are current approaches to measuring and analysing resident satisfaction fit for purpose?

Using surveys to measure resident satisfaction has become one of the key ways to assess the effectiveness of housing providers. Results from resident surveys have the potential to provide insights about their levels of satisfaction with particular services, as well as with their landlords in general. This data is used to assess performance and inform the improvement of different service areas. In providing a basis for comparison with other housing providers, resident satisfaction data is also widely used within the sector to demonstrate Value for Money as part of regulatory requirements.

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