Version 2.0 of the UK housing data standards includes nine new data exchanges based on the reactive repairs process. These include:
Raising a work order with a contractor: the information that the housing provider passes over to the contractor. This ensures that a consistent data set moves between the provider and contractor, so that they have the right data to get the right job done, improving customer satisfaction in the process. It also enables you to conduct analysis across your repairs services, so you can measure contractor efficiency and value for money, knowing that you’re comparing like with like.
Raising a work order with a customer: this enables housing providers to move their customer model closer to the DPP type of service model, where the customer is able to specify the date, hours, or delivery date of their choice, or to advise about other options. It will enable you to build services with this level of customer interaction and involvement, improving customer experience and overall satisfaction.
Version 2.0 has been developed by HACT and OSCRE, in partnership with Coastline, Halton Housing Trust, L&Q, Lewisham Homes, Magna, Metropolitan Thames Valley, Poplar HARCA and Settle, and supported by Housemark and Pilon.
The work extends existing use cases around work order management particularly in the areas of scheduling with the customer and day-of-repair status updates. It also added several code lists to support more detailed property typologies, including construction methods. It still includes all the elements from version 1.0, which covered the voids and allocations process, and core customer data.
To access the interactive version of the data standards, view the standards on the OSCRE web site.
The housing data standard library is made up of the following components
UK housing data standard library:
Quick start guide
Reference data model
Data exchange standards
The UK Housing Data Standard is free to use subject to the Creative Commons Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) license
To download the standard or to register your interest in the consultation please complete the webform below:
Be part of the future of the UK housing data standard
We are looking for housing providers to invest in the future development, governance and maintenance of the UK housing data standard.
The next iterations of the standards will be reviewing income and service charge collection, care and support, and planned maintenance as their use cases. If you're interested in getting involved, contact us.